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ManageFirst: Customer Service with Answer Sheet (2nd Edition)

ManageFirst: Customer Service with Answer Sheet (2nd Edition)
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Author National Restaurant Association
Brand Brand: Pearson
Manufacturer Pearson
PublicationDate 2012-08-16

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Detail Of: ManageFirst: Customer Service with Answer Sheet (2nd Edition)

Author National Restaurant Association
Binding Paperback
Brand Brand: Pearson
EAN 9780132179324
Edition 2nd
Feature Used Book in Good Condition
IsEligibleForTradeIn 1
ISBN 0132179326
Label Pearson
Manufacturer Pearson
NumberOfItems 1
NumberOfPages 240
ProductGroup Book
PublicationDate 2012-08-16
Publisher Pearson
Studio Pearson
Title ManageFirst: Customer Service with Answer Sheet (2nd Edition)

This text focuses on CUSTOMER SERVICE topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.


The text and exam are part of the ManageFirst Program® from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential. The online exam prep for students  is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more!


This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.